REVENUE MANAGEMENT

inovah is a commercial-off-the-shelf (COTS) centralized cashiering and enterprise revenue management (ERM) solution that enables consolidation and integration to any payment channel including: Kiosks, IVR, Web Payments, AI Chatbot, Text to Pay, and Lockboxes.

Built around a consolidated payment database, inovah stores all payment details for every transaction, from every collection source. It serves as the central repository for all types of collections, regardless of the number and type of interfaces to source or host-based systems. inovah maintains payment activity for all different locations, departments and organizations, providing extensive research, revenue and statistical reporting capabilities to the governments it serves.

Your information is safe with inovah. It meets Payment Card Industry (PCI) compliance standards for payment applications (PA-DSS) and is a validated end-to-end solution for all payments, reporting, and auditing for government organizations.

The inovah ERM platform integrates by design with your source systems for all payments, inquiries, searches and updates. Our experience includes over 800 integrations to source/receivable systems across North America. From animals to zoning, iNovah can be configured specifically for your government.

inovah scales to meet the size and needs of any county, city, state or utility it serves. Our inovah hub currently processes over 100 million transactions a year on behalf of our clients, with multiple organizations exceeding several million transactions annually.

With the ability to deposit checks electronically and manage your batches in one central place, you can eliminate the process challenges and inefficiencies that accompany manual bank deposits and balancing.

Say goodbye to physical check deposits with inovah. The hub’s Image Cash Letter module enables your organization to scan checks at the counter and create one or more check image files. inovah’s electronic deposit capabilities simplify your payment processing and eliminate unnecessary trips to the bank.

Advantages of inovah electronic deposit include:

• Reduced bank-imposed processing fees.
• Pre-printed deposit slips.
• Decreased chance of loss because checks are only handled once.
• Saves staff time and risk during check transport.

inovah’s batch management capabilities provide a central place for balancing and approving activity from across all departments and payment channels within your organization.

Whether you have 10 batches or 1,000 batches to manage, inovah allows your team to follow a single process to consolidate and manage revenue. With the appropriate permissions, your users can access batch management screens from any computer through inovah’s simple browser-based technology.

The balancing process is in your control. It is typically a two-step process where batches are first balanced, and then approved. With these steps, batches are often balanced by one person and authorized by another. But the choice is yours. One person can be permitted to perform both steps with the appropriate security permissions – you know your business needs best.

inovah’s balancing process is designed with flexibility in mind, allowing it to fit the business process of any organization.

State and/or local requirements often drive your reconciliation needs. With inovah serving as the hub for revenue management, we can help you standardize your reconciliation process and save hours in the process. Our research and reporting tools provide the power to simplify your reconciliation efforts and manage revenue activity from all payment channels to bank deposits and the general ledger.

From payments to ledger activity and trend data, use inovah’s 100+ delivered reports to provide a complete view of your organization’s activity. inovah reports are grouped by categories for ease of use: Batch, Deposit, Payment, Allocation, Tender and Analysis & Audit. These groupings allow you to access the data you are looking for, from detailed information to overview summaries.

Some of our most popular reports include:

• Allocation Totals
• Credit/Debit Card Totals
• GL Totals
• Payment Type Totals
• Tender Totals
• ACH Totals
• ACH Transaction Detail
  
  

inovah reports include a number of parameters and grouping options including batch, date, batch owner, department, office, collection point, payment origin and machine id. Our reports allow you to drill down from summary to transaction level detail and view individual payment and/or payer details.

Simplify your busy day with inovah’s scheduled reports. You can set up reports to be run at any desired interval. Plus, delivery is easy. inovah’s scheduled reports can be delivered to recipients via email or even printed to a nearby printer.

Do you run the same reports all the time? inovah eliminates the need to search for your most common reports. Use the Favorites tab for quick and easy access to report data.

Choose the file type that meets your needs. All reports can be exported to common formats such as PDF, Excel or CSV files. This allows you and others in your organization, like your accounting department, to track metrics including indirect cost analysis, payment card usage, online payment adoption rates, and peak processing periods.

inovah’s reporting capabilities reach far wider than the standard library. They can also be customized to support your business needs.

Many clients use our standard reports to write their own SQL server reports, which can then be added to inovah. These reports can be organized for easy access too. They are listed in the same tabs and can be added to Favorites just like your existing reports.

Don’t want the utility department to see tax or permit payments? Report access is at your discretion. inovah’s access to reports, as well as the data on the reports, is controlled through configurable security settings. You can separate data by department or business function as needed.

Find a check that’s been misapplied, email a duplicate receipt and view real-time payment posting activity. inovah’s powerful built-in query tools allow users to browse or find payment data and batch details by simply selecting a few criteria and clicking ‘Go.’

Many inovah clients use the Query tool to develop queries for reporting purposes. inovah’s Query tool provides users a step-by-step process for selecting the data they need from a query. Just like reports, query results can be exported to PDF, Excel and CSV formats. They can also be configured in the system to be run on-demand by approved users.