MODERN PAYMENT CHANNELS

Today’s customers want payment choice. With inovah’s integrated omni-channel solution, citizens gain payment flexibility while your customer service team gains the new capabilities of modern payment management tools. System Innovators’ omni-channel solution enables your customers to make payments through their preferred method.

With inovah, all payments and system activity are managed in one central place, as they occur. inovah updates your system of record with payments made in real-time to ensure your source systems are always up to date. inovah also updates your general ledger with fees paid, ensuring accurate general ledger reporting and easy reconciliation for your government.

24/7 Payment Processing

Securely process payments anytime via online, phone, IVR, kiosk, or pay-by-text.

Improve Efficiency

Accept all forms of payment through one simple system, reducing paperwork and manual processing.

Enhance Payment Choice

Provide your customers the modern payment options they are looking for without sacrificing the benefits of full integration to one revenue management hub.

Future-Proof Your Payments With The Omni-Channel Platform.

inovah makes real-time payment information available to any payment channel at any time, 24/7. Rest assured that you are accepting the right payment amounts through your customers’ preferred payment method.

We know every payment type is unique.

The information required to process a tax payment is different than for a utility payment or zoning permit. You need the ability to manage your payments, your way.

inovah’s fully-configurable cashiering module makes it easy.

Payment acceptance with inovah is based solely on your business needs. You control where, when and how payments are accepted, as well as who has the authority to process them.

With inovah, government customers have the ability to pay for any service using any form of payment tender, anytime.

inovah ERM includes a feature-rich cashiering module, inovah Cashier, for customers that still prefer to pay in person whether at your main branch, satellite locations or even in the field. This module is designed to support governments that desire the ability to process receipts, regardless of network and system status. inovah Cashier also offers peripheral hardware (e.g. receipt printers, barcode readers, OCR and MICR scanners, credit card PIN pads), giving you control over all aspects of your transactions.

You know your business best. Our goal is to provide the tools you need to optimize your payment and cashiering workflow. For this reason, every component of inovah is configurable to your government.

When considering your inovah configurations, we’ll work with you to evaluate all contributing factors like –

• Your business locations.
• The forms of tender you accept.
• The banks you use.
• Your receipt needs.
• The groups who can access your data.

Give cashiers exactly what they need without searching.

inovah’s payment screens are designed to quickly capture the information your cashiers need to process payments.

Control payment visibility based on your terms.

The inovah enterprise model allows you to grant data access according to your organizational structure, defining permissions to view and process payments.

Avoid the departmental “one size fits all” approach.

You have the option to restrict tender acceptance based on location or type of payment.

Pay a parking ticket and utility bill in single transaction.

inovah Cashier allows customers the convenience of paying multiple fees in a single transaction, using one or more forms of tender. No extra effort required.

Your cashiers will accurately process payments, save customers time, and eliminate potential errors that arise with multiple entries.

Cashiers’ daily tasks vary based on individual customer and business needs. Perhaps you need to…

• Process a voucher payment from multiple departments.
• Issue a refund for a duplicate payment.
• Calculate sales tax or other fees based on cashier or customer input.

inovah Cashier provides these capabilities and more to enable you to easily manage your daily cashiering needs in one central place.

inovah Cashier supports cash drawers and receipt printers, along with several check and bill stub scanners, to provide cashiers the following abilities.

Imagining & Scanning Capabilities

inovah's check imaging and bill stub scanning support allows your cashiers to capture check images (front and back), and quickly retrieve payments owed using bill stub scan lines.

• The image of the check is stored with the payment transaction for research and reporting.
• Any images scanned at the front counter can be deposited electronicall using our Image Cash Letter module.
• Bill stubs can be automatically scanned, initiating an inquiry to an integrated source system that automatically populates the payment screen with balances owed and other payment data.

Receipts & Endorsements

With an enterprise approach in mind, receipts are completely configurable based on your business needs.

• Receipts can display any information available in the system.
• Provides the ability to include check images and signature capture on your receipts.
• Receipts can be configured with different information on an office by office basis.
• Cashiering module supports document validation and check endorsement.

Cash Drawer Capabilities

Further enhance your cash controls with the use of cash drawers.

• Supports various standard size cash drawers and mounting options.
• All cash drawer opens are automatically recorded in inovah's comprehensive audit log.

inovah partners with multiple industry-leading processors to provide end-to-end solutions to alleviate your security concerns.