The City of Fort Worth is expanding iNovah’s presence in the City with an integration to Accela, the City’s existing permitting system. Serving a population of 874,000 citizens, the City of Fort Worth currently uses iNovah to manage revenue in the Department of Aviation as well as the Department of Financial Services. The Accela interface will accept and handle many types of permits for the City, including Building, Zoning and Development.
With the new iNovah integration, the City of Fort Worth will streamline reporting and create new efficiencies for staff, eliminating the double entry of data and reducing manual entry errors. Customer-facing staff will also see decreased front counter wait times in the permitting departments, increasing productivity and improving overall customer satisfaction. The iNovah/Accela integration will support the City in achieving its long-time goal of full enterprise revenue management and centralized cashiering.