The City of Fort Worth is expanding iNovah’s usage with an integration to Accela, the City’s existing permitting system. Serving a population of 874,000 citizens, the City of Fort Worth currently uses iNovah to manage revenue in the Department of Aviation as well as the Department of Financial Services. The Accela interface will accept and handle many types of permits for the City, including Building, Zoning, and Development.
With the new iNovah integration, the City of Fort Worth will streamline reporting and create new efficiencies for staff, eliminating the double entry of data while reducing manual entry errors. Customer-facing staff will also see decreased front counter wait times in the permitting departments, increasing productivity and improving overall customer satisfaction. The iNovah / Accela integration will support the City in achieving its long-time goal of full enterprise revenue management and centralized cashiering.
About System Innovators:
System Innovators, a division of N. Harris Computer Corporation, is the leading provider of enterprise revenue management solutions for governments across North America. Over 100 cities, counties, states, and utilities trust System Innovators’ technology to provide a seamless customer payment experience through channels including online, kiosk, IVR, and point-of-sale. With over 700 integrations to government host and financial systems, System Innovators simplifies revenue management through one centralized solution for payments, audits, reporting, and reconciliation.