The City of Kent, Wash. is decreasing lines at the counter and saving customer service agents valuable time with a new iNovah integration in the City’s Business License Department.
After recently transitioning to a new business license management solution, the department implemented the iNovah interface to simplify their payment processes and gain real-time payment updates. The built-in connection now enables customer service agents to quickly look up account information, accept a payment, and instantly post the transaction to their business license system – all without ever having to leave the iNovah application.
The new real-time integration replaces the City’s old manual export processes with automatic payment updates, keeping all data in one central system. Remaining in one platform saves staff time and eliminates the double entry of data, decreasing potential errors and improving the City’s overall payment processing times. With only one screen to navigate for all payment, research, and reporting activity, the new iNovah integration is streamlining the City’s revenue management.