The City of Fort Worth is continuing its movement towards a single city-wide revenue management solution with a new iNovah integration. With this interface, System Innovators and the City of Fort Worth have teamed up to make it more convenient for customers and staff to track payment activity.

The new integration allows iNovah to seamlessly connect to the City’s Accela permitting system, reducing time-consuming manual processing and reconciliation. Customers can now make a payment and the transaction immediately posts against their balance – without any extra steps required. This welcomed automation will help customers avoid late fees or other penalties that can stem from delayed system updates.

Similarly, City staff can access payments and run reports with the most current information available. All permit-related transactions and revenue processed through iNovah will be instantly updated in the system of record, helping Fort Worth achieve optimal financial research and reporting. The new integration also increases the City’s revenue controls. Additional revenue workflows and functions are now centralized in the City’s iNovah platform for a more streamlined approach.

The City of Fort Worth trusts iNovah as its hub for revenue management in five major departments across the organization, including the Departments of Financial Management, Development Services, Taxes, Aviation and Police. This exciting iNovah/Accela integration is another step forward in the City’s long-time goal of achieving full enterprise revenue management.

The City of Kent is making it easier for customers to pay City bills and staff to manage payments with a brand new iNovah integration. Continuing its strong partnership, System Innovators and the City of Kent recently went live with an interface to the City’s Amanda permitting system.

This new integration enables the permitting system and iNovah to update in real time for the most up-to-date balance and account inquiries. The seamless connection between the two systems will allow staff and customers to view and retrieve payment amounts as well as current account statuses when purchasing or confirming permits for services like new construction.

The City of Kent implemented iNovah as an enterprise-wide solution in 2019 and has been growing ever since. With iNovah’s integrations to back-end systems like Amanda, the City is able to accept and manage payments both online and in-person through one central platform. As the only place to navigate for all payments, research, reporting and reconciliation, iNovah streamlines the City’s revenue management with a single solution.

The City of Anaheim, Calif. is streamlining revenue management with the expansion of iNovah through a new custom interface. The City is live with an iNovah integration to their new Accela permitting system to simplify payments and enhance the customer experience.

This new integration seamlessly links the iNovah platform with the City’s Accela system, offering real-time payment updates and automatic retrieval of customer account information. The interface will handle a variety of permits for the City, including services in the Departments of Planning and Building, Public Works, and Fire and Rescue. By allowing permit payments to be managed and instantly updated between the systems, the custom-built interface helps the City of Anaheim streamline reporting and increase operational intelligence. It also creates new efficiencies for City staff by eliminating the double entry of data, thus reducing errors that can come with manual entry. With only one place to accept and manage payments, the customer-facing team can also serve constituents faster with shorter wait times and up-to-date payment information.

Serving a population of 340,000 citizens, Anaheim uses iNovah to manage revenue from across the City in one central platform, connecting with back-office systems to simplify payments, audits, reconciliation and reporting. This new addition is another step in simplifying the revenue management process to provide superior service across the City of Anaheim.

Clients across America are implementing iNovah’s new EMV technology to bring customers modern payment options. We’re thrilled to announce that these organizations are the latest to add iNovah EMV to streamline their revenue management.

• City of St. Louis, MO
• Winston-Salem, NC
• Scott County, MN
• Crow Wing County, MN
• Maui County, HI
• Central Service Association

With this new fully-integrated solution, these agencies are leveraging iNovah’s certified P2PE technology to securely process in-person credit, debit, and digital mobile wallet transactions. Whether a citizen wants to pay via card or through options like Apple Pay or Google Pay, these governments will now offer the convenient payment experience that customers are looking for. iNovah’s built-in integration also simplifies the revenue process with real-time payment updates.

With new wired and wireless device options, each of these businesses can customize the solution to increase their operational efficiencies and improve customer service.

To learn how to update your payment technology, contact the SI team.

The City of Sacramento is implementing the cloud-based iNovah solution to improve the citizen experience, save costs, and streamline workflows.

System Innovators (SI), a division of N. Harris Computer Corporation, is pleased to announce that the City of Sacramento, Calif. has selected the iNovah Enterprise Revenue Management (ERM) solution to streamline payments and revenue across the organization. The City joins twelve other California clients, including the City of San Jose, San Diego County, the City of Long Beach and the City of Anaheim, in trusting iNovah to modernize citizen payments.

System Innovators’ iNovah platform is a secure and flexible enterprise revenue management solution that can be customized to meet the needs of any government. iNovah powers both online and in-person payment channels, leveraging real-time integrations across multiple departments to offer a 360-degree view of revenue in one central system.

The iNovah solution will be adopted city-wide in nine departments, including agencies such as the Department of Finance, the City Clerk’s Office, the Utilities Department, and the Sacramento Police Department. iNovah delivers the City of Sacramento a fully integrated platform for payments and revenue management, including auditing, reporting, and reconciliation. System Innovators’ unique configuration abilities will allow each City department to use iNovah specific to their needs through built-in interfaces to their various systems of records.

“We selected System Innovators because we wanted a single trusted solution for both online and in-person payments,” said Natasha Greer, IT Program Specialist. “System Innovators’ superior product, experience with similar integrations, and robust reporting drove us to choose the iNovah platform to manage our revenue.”

The City also gains increased functionality for accounting and reconciling revenue, simplifying day-to-day financial management. iNovah enables the City to centrally administer payment types, offices, tenders and user setup for a streamlined revenue management experience. System Innovators’ secure payment technology will also reduce the City’s PCI security scope for credit card processing, providing additional cost savings and new operational efficiencies for City staff.

“We are looking forward to the seamless transmission of information between the general ledger and our back-end systems. This, along with other improvements, will allow the City to provide better, more efficient service to the community,” said Natasha Greer, IT Program Specialist.

“System Innovators looks forward to partnering with the City of Sacramento and welcomes them into the System Innovators family. Sacramento’s vision to deliver exceptional service is a commitment we both share,” said Jeff Sumner, Executive Vice President of System Innovators. “Our objective is to develop a solution that lays a foundation for future innovations in serving both the City and its citizens.”

About System Innovators

System Innovators, a division of N. Harris Computer Corporation, is the leading provider of enterprise revenue management solutions for governments across North America. Over 100 cities, counties, states, and utilities trust System Innovators’ technology to provide a seamless customer payment experience through channels including online, kiosk, IVR, and point-of-sale. With over 700 integrations to government host and financial systems, System Innovators simplifies revenue management through one centralized solution for payments, audits, reporting, and reconciliation.

Miami-Dade County is taking payments to the next level with new EMV chip card technology. The Miami-Dade Seaport Department is live with iNovah’s EMV solution, bringing customers modern payment options through debit, credit and digital mobile wallets. Customers can now make quick and easy payments for services like port permits, transportation and docking fees through the method of their choice – trusting that their card data is safe and secure.

As a client since 1998, Miami-Dade County has trusted System Innovators’ iNovah Enterprise Revenue Management (ERM) platform to accept and manage revenue across the County. With five departments using iNovah, County administrators can access and report on revenue from across the business in a single system. The addition of iNovah’s EMV capabilities offers the County and its citizens several new benefits, including increased fraud protection and greater operational efficiencies.

The fully integrated solution now allows cashiers to accept card payments and conduct all payment processing without ever leaving the iNovah system. iNovah’s seamless payment updates also eliminate the manual entry of credit card information, reducing customer payment times and increasing data accuracy. By leveraging the built-in iNovah integration, these features enable the Seaport to manage every avenue of their revenue in one central platform.

The City of Kent, Wash. is decreasing lines at the counter and saving customer service agents valuable time with a new iNovah integration in the City’s Business License Department.

After recently transitioning to a new business license management solution, the department implemented the iNovah interface to simplify their payment processes and gain real-time payment updates. The built-in connection now enables customer service agents to quickly look up account information, accept a payment, and instantly post the transaction to their business license system – all without ever having to leave the iNovah application.

The new real-time integration replaces the City’s old manual export processes with automatic payment updates, keeping all data in one central system. Remaining in one platform saves staff time and eliminates the double entry of data, decreasing potential errors and improving the City’s overall payment processing times. With only one screen to navigate for all payment, research, and reporting activity, the new iNovah integration is streamlining the City’s revenue management.