Fairfax County, Virginia is bringing the benefits of real-time payment updates to both staff and customers with an iNovah interface to their new parking system. The County recently transitioned to United Public Safety (UPsafety) for the management of all parking fees and citations, and is now ready to sync the system with their iNovah Enterprise Revenue Management (ERM) hub for instant payment updates and in-depth research and reporting capabilities.

System Innovators will partner with the County to develop a real-time interface to UPsafety to support the retrieval of parking citations, posting payment updates back to the parking system, and handling payment reversal updates. The County’s new interface will create streamlined payment processing with automated updates to their parking citation system of record.

As a client since 1996, Fairfax County trusts the iNovah hub to accept, research, report and reconcile revenue across their organization. System Innovators is thrilled to grow with the County as they leverage iNovah as their “one source for the truth” in revenue management.

The City of Garland, TX is decreasing lines at the counter and saving customer service agents’ valuable time with a new iNovah integration in the City’s Utilities Department.

After recently transitioning to Advanced Utility Systems’ CIS Infinity solution, the Garland Utilities Department is implementing a new iNovah / CIS Infinity integration to simplify their payment processes and gain real-time payment updates. The connection will enable customer service agents to quickly look-up account information, accept a payment, and instantly post the transaction to the CIS Infinity source system – all without ever having to leave the iNovah application.

Remaining in one platform will also save staff time and eliminate the double entry of data, decreasing potential errors and improving the City’s overall payment processing times. With only one screen to navigate for all payment, research and reporting activity, the iNovah / CIS Infiinity integration is streamlining the City’s revenue management.

The benefits of fully-connected government are growing in Kansas City, MO as a new iNovah integration is underway in the Kansas City Fire Department (KCFD). The iNovah Enterprise Revenue Management (ERM) hub will provide a deeper look at KFCD’s revenue through an integration to the department’s Tyler Technologies’ Mobile Eyes source system.

Now when performing services like inspections and permitting, city fire officials and inspectors can strengthen fire prevention with the most current account information available. iNovah will enable KCFD to accept and post payments, perform inquiries, and handle voids all in one central location, while providing staff with real-time account updates.

As a client since 2003, the City of Kansas City, MO leverages iNovah ERM as their “one source for the truth” in revenue management. The City trusts the iNovah hub to accept, research, report and reconcile revenue across the enterprise, including in the departments of –

• Revenue
• City Treasurer’s Office
• Parks and Recreation
• Water Services
• Municipal Court
• Regulated Industries
• Fire Department

By integrating with departmental payment source systems, iNovah allows the City to spend fewer hours on reconciliation and decrease time spent manually updating general ledger accounts. Revenue management is seamless and secure with iNovah.

About Kansas City, MO

Home to half a million citizens, Kansas City is the largest city in the state of Missouri. People across the United States know it by name for its iconic “Kansas City barbeque” as well as its long-lasting contributions to the musical styles of jazz and blues. With over 200 fountains, the City is  believed to have the second most water fountains of any city in the world, earning its beloved nickname as the “City of Fountains.” From the Civil War to the Kansas City streetcar system in the early 1900s, Kansas City is rich in history and technological advancements.

The City of Fort Worth, TX is continuing their movement towards one city-wide revenue management solution with a brand-new iNovah integration to the City’s auto impounding system. With this new integration, System Innovators’ iNovah Enterprise Revenue Management hub will seamlessly connect with the Fort Worth Police Department’s AutoReturn impound software to provide streamlined payments and real-time account updates.

The City of Fort Worth Police Department utilizes the AutoReturn system to manage the dispatch, towing and impound services for its rotational tow program. Now, all impound-related transactions and revenue processed through iNovah will be instantly updated in the AutoReturn system of record, helping Fort Worth achieve more accurate financial research and reporting across the enterprise.

The Fort Worth Police Department joins the City’s Department of Financial Management Services, and the Departments of Development Services, Taxes, and Aviation in leveraging iNovah as their one source for the truth in revenue management.

About the City of Fort Worth

The City of Fort Worth, TX is the 13^th largest city in the United States and a large part of the Dallas metropolitan area – the number one tourist destination in Texas. The DFW area welcomes more than 9.4 million visitors annually and is well-known for its bustling business and entertainment offerings. In just a few short days, one can enjoy a variety of experiences in Fort Worth – from NASCAR racing to rodeos, to renowned museums, cowboy cuisine and boutique shopping. The City of Fort Worth is also a booming metropolis, as it’s home to several nationally-ranked educational institutions and many multinational corporations including Lockheed Martin, American Airlines, XTO Energy and Pier 1 Imports.

The City of Fort Worth, TX, is expanding their ability to streamline revenue management and payment security for customer purchases with a new iNovah interface in the Department of Development Services. The City’s iNovah “hub” will integrate to its existing Zoom IVR system to achieve fully-integrated, secure phone payments.

With the iNovah / Zoom integration, customer service agents can pause phone recordings while accepting customers’ credit card information during a payment. Then, using the City’s API, iNovah will resume the call recording and complete the transaction, all while maximizing iNovah’s core benefits of real-time research, reporting and reconciliation of City revenue.

This integration will help ensure customer credit card information is protected for a safer, more secure transaction.

About the City of Fort Worth

The City of Fort Worth, TX is the 13^th largest city in the United States and a large part of the Dallas metropolitan area – the number one tourist destination in Texas. The DFW area welcomes more than 9.4 million visitors annually and is well-known for its bustling business and entertainment offerings. In just a few short days, one can enjoy a variety of experiences in Fort Worth – from NASCAR racing to rodeos, to renowned museums, cowboy cuisine and boutique shopping. The City of Fort Worth is also a booming metropolis, as it’s home to several nationally-ranked educational institutions and many multinational corporations including Lockheed Martin, American Airlines, XTO Energy and Pier 1 Imports.

St. Louis County, MN is continuing to build their enterprise-wide revenue management approach with iNovah, expanding the solution to a new department and adding enhanced payment security with iNovah’s EMV chip card technology.

The St. Louis County Sheriff’s Office now joins the County Auditor-Treasurer in streamlining payment acceptance and revenue controls through System Innovators’ iNovah Enterprise Revenue Management (ERM) hub. The Sheriff’s Office will gain in-depth research, reporting and auditing capabilities with one centralized source for revenue management.

As a client since 1992, the County Auditor-Treasurer’s office has used iNovah to accept and manage revenue in the County’s Tax, Clerk of the Board/Elections, and Accounting Divisions. iNovah is also used in the St. Louis County Service Center to handle revenue for vehicle registrations, Driver’s licenses, passports and property tax payments. Along with the Sheriff’s Office, the County Auditor-Treasurer is moving to EMV chip acceptance to increase payment security and decrease liability.

The addition of EMV chip technologies brings the County increased fraud protection, greater operational efficiencies and more secure transactions throughout the Auditor-Treasurer Department and Sheriff’s Office. System Innovators’ integrated chip card solution will eliminate the manual entry of credit card information for staff, reducing customer payment times and avoidable errors.

County customers can also expect to gain increased payment flexibility with the new solution, including the ability to pay using digital mobile wallets through options like ApplePay, GooglePay, and contactless payment methods.

System Innovators is proud to partner with St. Louis County as they continue to grow and expand their revenue management capabilities across the organization.

The System Innovators team is pleased to announce the general availability (GA) release of iNovah 2.60.303.0 (MR15). The MR15 maintenance release brings several iNovah enhancements, including a new Payment Volume Audit report, greater transition capabilities for Image Cash Letter (ICL) files, and improved Query performance.

With iNovah’s new Payment Volume Audit report, clients can quickly audit their receipt volume and view the past five years of receipt history with a simple click of the button. This report automatically shows the annual receipt counts for transactions made through iNovah Cashier as well as through other integrated payment channels, providing an instant picture of payment volume year-over-year.

iNovah now also allows users to configure a specific path for the delivery of an Image Cash Letter (ICL) file to a shared network folder. This automation creates greater efficiencies in the transfer process of ICL files to the bank or other vendors for consumption. iNovah users will also see improvements in iNovah’s Query Module. Conditional logic has been added to enhance the performance and speed of new and existing queries.

For more information about the iNovah latest releases, please reach out to Client Services or visit our client collaboration portal.

The City of Winnipeg, Manitoba CA is expanding their iNovah solution to integrate with the City’s water billing system, Oracle Utilities Customer Care and Billing (CC&B). With this new integration, City staff and customers will gain greater automation as all payments made through iNovah will be instantly updated to their Oracle CC&B source system.

iNovah’s real-time payment updates will simplify the City’s water billing process and expedite payment wait times for Winnipeg customers. iNovah’s integration and automation also eliminates the double entry of payment data for staff, enabling easier, more accurate reconciliation of payments across the City.

The City of Winnipeg came on board with iNovah in 2014. Since then, the City has used iNovah to manage all revenue associated with drinking water, recycling, garbage services, sewer and drainage across the City. iNovah Enterprise Revenue Management provides Winnipeg with one central source for auditing, research, reporting and reconciliation.

Kaua‘i County, HI has joined the growing number of iNovah clients accepting EMV chip card payments, decreasing their risk for fraud and increasing customer payment choice across the Hawaiian islands of Kauaʻi, Niʻihau, Lehua, and Kaʻula. With System Innovators’ integrated card solution, Kaua‘i County gains payment security while maintaining full connectivity to iNovah, as cashiers can remain in the iNovah revenue management hub for all payment processing and reporting.

The County’s new EMV chip card technology brings increased fraud protection, greater operational efficiency, and secure transactions to staff and citizens across Kaua‘i County’s four islands. The implementation of iNovah’s integrated card processing also eliminates the manual entry of credit card information for staff, reducing customer payment times and eliminating avoidable errors.

County customers can expect to gain increased payment flexibility, including the ability to pay using digital mobile wallets through options such as: Apple Pay, Google Pay and contactless payment methods.

System Innovators looks forward to partnering with Kaua‘i County to provide the most up-to-date revenue management technology for many years to come.

The City of Raleigh, NC has joined more than 30 iNovah clients in accepting chip card payments. Through the addition of System Innovators’ integrated EMV chip card solution, the City will gain payment security while maintaining full connectivity to their current enterprise revenue management hub, as cashiers are able to remain in iNovah for all payment processing and reporting.

With the implementation of EMV chip card technology, the City will realize many immediate benefits including increased fraud protection, greater operational efficiency and secure transactions. The integrated EMV solution will also improve government/citizen relations by providing customers the freedom of payment choice through the acceptance of cards embedded with chip and PIN technology, debit, credit and cash payments. City of Raleigh customers can now pay using their digital mobile wallets such as: Apple Pay, Google Pay and contactless payment methods.

As the capital of North Carolina, the City of Raleigh serves more than 475,000 citizens. System Innovators (SI) has had the privilege of partnering with the City for over 25 years to provide innovative cashiering and revenue management solutions.