The City of Winnipeg, Manitoba CA is expanding their iNovah solution to integrate with the City’s water billing system, Oracle Utilities Customer Care and Billing (CC&B). With this new integration, City staff and customers will gain greater automation as all payments made through iNovah will be instantly updated to their Oracle CC&B source system.

iNovah’s real-time payment updates will simplify the City’s water billing process and expedite payment wait times for Winnipeg customers. iNovah’s integration and automation also eliminates the double entry of payment data for staff, enabling easier, more accurate reconciliation of payments across the City.

The City of Winnipeg came on board with iNovah in 2014. Since then, the City has used iNovah to manage all revenue associated with drinking water, recycling, garbage services, sewer and drainage across the City. iNovah Enterprise Revenue Management provides Winnipeg with one central source for auditing, research, reporting and reconciliation.

Kaua‘i County, HI has joined the growing number of iNovah clients accepting EMV chip card payments, decreasing their risk for fraud and increasing customer payment choice across the Hawaiian islands of Kauaʻi, Niʻihau, Lehua, and Kaʻula. With System Innovators’ integrated card solution, Kaua‘i County gains payment security while maintaining full connectivity to iNovah, as cashiers can remain in the iNovah revenue management hub for all payment processing and reporting.

The County’s new EMV chip card technology brings increased fraud protection, greater operational efficiency, and secure transactions to staff and citizens across Kaua‘i County’s four islands. The implementation of iNovah’s integrated card processing also eliminates the manual entry of credit card information for staff, reducing customer payment times and eliminating avoidable errors.

County customers can expect to gain increased payment flexibility, including the ability to pay using digital mobile wallets through options such as: Apple Pay, Google Pay and contactless payment methods.

System Innovators looks forward to partnering with Kaua‘i County to provide the most up-to-date revenue management technology for many years to come.

The City of Raleigh, NC has joined more than 30 iNovah clients in accepting chip card payments. Through the addition of System Innovators’ integrated EMV chip card solution, the City will gain payment security while maintaining full connectivity to their current enterprise revenue management hub, as cashiers are able to remain in iNovah for all payment processing and reporting.

With the implementation of EMV chip card technology, the City will realize many immediate benefits including increased fraud protection, greater operational efficiency and secure transactions. The integrated EMV solution will also improve government/citizen relations by providing customers the freedom of payment choice through the acceptance of cards embedded with chip and PIN technology, debit, credit and cash payments. City of Raleigh customers can now pay using their digital mobile wallets such as: Apple Pay, Google Pay and contactless payment methods.

As the capital of North Carolina, the City of Raleigh serves more than 475,000 citizens. System Innovators (SI) has had the privilege of partnering with the City for over 25 years to provide innovative cashiering and revenue management solutions.

The City of Houston, TX has expanded their permitting operations with a brand new iNovah interface to the Infor Public Systems (Hansen) Application. System Innovators’ iNovah/Infor IPS (Hansen) integration is live in the Houston Fire Department as well as in the Administration and Regulatory Affairs Department, improving the tracking and management of permitting activity throughout the City of Houston.

The iNovah/Infor IPS integration brings many benefits to the City including real-time, accurate reporting for permit issuance and payments. All payment information can now be accessed and managed through a single location with the iNovah Enterprise Revenue Management hub, building on the City’s goal of accomplishing one source for the truth in revenue management. The new iNovah/Infor IPS integration will also eliminate the double entry of data for staff, decreasing potential errors and improving overall payment processing times.

About the City of Houston

Ranked fourth in the U.S. by total population, the City of Houston is one of the fastest growing cities in the country, welcoming residents from around the world drawn by its cultural amenities, diverse communities, and low cost of living. The City is home to NASA’s Johnson Space Center Houston, the technology-leading astronaut spaceflight, training and research complex. Houston is also known for it’s bustling downtown and Theater District, home to the renowned Houston Grand Opera, as well as the Historic District, which showcases 19th-century architecture and world-class restaurants.

Th System Innovators team is pleased to announce the general availability (GA) release of iNovah 2.60.255.0 (MR13). The iNovah MR13 maintenance release includes updates for EMV credit card processing, new peripheral capabilities, and improvements.

Please contact the System Innovators support team to request this new version. We look forward to working closely with clients to provide support throughout the upgrade process.