The City of Anaheim, Calif. is streamlining revenue management with the expansion of iNovah through a new custom interface. The City is live with an iNovah integration to their new Accela permitting system to simplify payments and enhance the customer experience.

This new integration seamlessly links the iNovah platform with the City’s Accela system, offering real-time payment updates and automatic retrieval of customer account information. The interface will handle a variety of permits for the City, including services in the Departments of Planning and Building, Public Works, and Fire and Rescue. By allowing permit payments to be managed and instantly updated between the systems, the custom-built interface helps the City of Anaheim streamline reporting and increase operational intelligence. It also creates new efficiencies for City staff by eliminating the double entry of data, thus reducing errors that can come with manual entry. With only one place to accept and manage payments, the customer-facing team can also serve constituents faster with shorter wait times and up-to-date payment information.

Serving a population of 340,000 citizens, Anaheim uses iNovah to manage revenue from across the City in one central platform, connecting with back-office systems to simplify payments, audits, reconciliation and reporting. This new addition is another step in simplifying the revenue management process to provide superior service across the City of Anaheim.

Clients across America are implementing iNovah’s new EMV technology to bring customers modern payment options. We’re thrilled to announce that these organizations are the latest to add iNovah EMV to streamline their revenue management.

• City of St. Louis, MO
• Winston-Salem, NC
• Scott County, MN
• Crow Wing County, MN
• Maui County, HI
• Central Service Association

With this new fully-integrated solution, these agencies are leveraging iNovah’s certified P2PE technology to securely process in-person credit, debit, and digital mobile wallet transactions. Whether a citizen wants to pay via card or through options like Apple Pay or Google Pay, these governments will now offer the convenient payment experience that customers are looking for. iNovah’s built-in integration also simplifies the revenue process with real-time payment updates.

With new wired and wireless device options, each of these businesses can customize the solution to increase their operational efficiencies and improve customer service.

To learn how to update your payment technology, contact the SI team.

The City of Sacramento is implementing the cloud-based iNovah solution to improve the citizen experience, save costs, and streamline workflows.

System Innovators (SI), a division of N. Harris Computer Corporation, is pleased to announce that the City of Sacramento, Calif. has selected the iNovah Enterprise Revenue Management (ERM) solution to streamline payments and revenue across the organization. The City joins twelve other California clients, including the City of San Jose, San Diego County, the City of Long Beach and the City of Anaheim, in trusting iNovah to modernize citizen payments.

System Innovators’ iNovah platform is a secure and flexible enterprise revenue management solution that can be customized to meet the needs of any government. iNovah powers both online and in-person payment channels, leveraging real-time integrations across multiple departments to offer a 360-degree view of revenue in one central system.

The iNovah solution will be adopted city-wide in nine departments, including agencies such as the Department of Finance, the City Clerk’s Office, the Utilities Department, and the Sacramento Police Department. iNovah delivers the City of Sacramento a fully integrated platform for payments and revenue management, including auditing, reporting, and reconciliation. System Innovators’ unique configuration abilities will allow each City department to use iNovah specific to their needs through built-in interfaces to their various systems of records.

“We selected System Innovators because we wanted a single trusted solution for both online and in-person payments,” said Natasha Greer, IT Program Specialist. “System Innovators’ superior product, experience with similar integrations, and robust reporting drove us to choose the iNovah platform to manage our revenue.”

The City also gains increased functionality for accounting and reconciling revenue, simplifying day-to-day financial management. iNovah enables the City to centrally administer payment types, offices, tenders and user setup for a streamlined revenue management experience. System Innovators’ secure payment technology will also reduce the City’s PCI security scope for credit card processing, providing additional cost savings and new operational efficiencies for City staff.

“We are looking forward to the seamless transmission of information between the general ledger and our back-end systems. This, along with other improvements, will allow the City to provide better, more efficient service to the community,” said Natasha Greer, IT Program Specialist.

“System Innovators looks forward to partnering with the City of Sacramento and welcomes them into the System Innovators family. Sacramento’s vision to deliver exceptional service is a commitment we both share,” said Jeff Sumner, Executive Vice President of System Innovators. “Our objective is to develop a solution that lays a foundation for future innovations in serving both the City and its citizens.”

About System Innovators

System Innovators, a division of N. Harris Computer Corporation, is the leading provider of enterprise revenue management solutions for governments across North America. Over 100 cities, counties, states, and utilities trust System Innovators’ technology to provide a seamless customer payment experience through channels including online, kiosk, IVR, and point-of-sale. With over 700 integrations to government host and financial systems, System Innovators simplifies revenue management through one centralized solution for payments, audits, reporting, and reconciliation.

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Miami-Dade County is taking payments to the next level with new EMV chip card technology. The Miami-Dade Seaport Department is live with iNovah’s EMV solution, bringing customers modern payment options through debit, credit and digital mobile wallets. Customers can now make quick and easy payments for services like port permits, transportation and docking fees through the method of their choice – trusting that their card data is safe and secure.

As a client since 1998, Miami-Dade County has trusted System Innovators’ iNovah Enterprise Revenue Management (ERM) platform to accept and manage revenue across the County. With five departments using iNovah, County administrators can access and report on revenue from across the business in a single system. The addition of iNovah’s EMV capabilities offers the County and its citizens several new benefits, including increased fraud protection and greater operational efficiencies.

The fully integrated solution now allows cashiers to accept card payments and conduct all payment processing without ever leaving the iNovah system. iNovah’s seamless payment updates also eliminate the manual entry of credit card information, reducing customer payment times and increasing data accuracy. By leveraging the built-in iNovah integration, these features enable the Seaport to manage every avenue of their revenue in one central platform.

The City of Kent, Wash. is decreasing lines at the counter and saving customer service agents valuable time with a new iNovah integration in the City’s Business License Department.

After recently transitioning to a new business license management solution, the department implemented the iNovah interface to simplify their payment processes and gain real-time payment updates. The built-in connection now enables customer service agents to quickly look up account information, accept a payment, and instantly post the transaction to their business license system – all without ever having to leave the iNovah application.

The new real-time integration replaces the City’s old manual export processes with automatic payment updates, keeping all data in one central system. Remaining in one platform saves staff time and eliminates the double entry of data, decreasing potential errors and improving the City’s overall payment processing times. With only one screen to navigate for all payment, research, and reporting activity, the new iNovah integration is streamlining the City’s revenue management.

System Innovators is thrilled to announce that longtime client Dakota County, Minn. is live and accepting payments with iNovah’s EMV chip card solution. The Dakota County Department of Property Taxation and Records and Service and License Center Department now offer customers the convenience of chip card payments as a quick and easy way to pay for services such as property taxes, licenses and birth certificates. Citizens now also have the option of safe, contactless payments through digital mobile wallets like ApplePay and GooglePay.

iNovah’s EMV capabilities will streamline County payment acceptance and management through increased fraud protection, greater operational efficiencies and more secure transactions. With direct integration to the County’s iNovah enterprise revenue management system, the new chip card solution also eliminates the manual entry of credit card information for County staff, decreasing avoidable errors and reducing customer payment times.

System Innovators is proud to partner with Dakota County in modernizing payments and revenue management for staff and citizens throughout the County.

Miami-Dade County is modernizing payments with the expansion of iNovah EMV chip card acceptance to Animal Services and Code Enforcement. With iNovah’s integrated EMV card solution, customers can now make quick and easy payments for services using their chip-enabled credit and debit cards.

As a client since 1998, Miami-Dade County has trusted iNovah Enterprise Revenue Management (ERM) to accept and manage County revenue through one central platform. The addition of iNovah’s EMV chip card technology will bring many benefits, including increased fraud protection, greater operational efficiency, and secure transactions for staff and citizens across the County.

The County also gains enhanced payment security, while still maintaining full connectivity to the iNovah revenue management hub. Because the solution was designed to integrate with iNovah, cashiers can accept EMV chip card payments and conduct all payment processing and reporting without ever leaving the iNovah system. iNovah’s integrated card processing seamlessly connects to eliminate the manual entry of credit card information for County staff, thus reducing customer payment times and eliminating avoidable errors.

Miami-Dade County customers can also look forward to increased payment flexibility, including the ability to pay using digital mobile wallets through options such as: Apple Pay, Google Pay, and contactless payment methods.

System Innovators is proud to partner with Miami-Dade County as they continue to grow and expand their revenue management capabilities across the organization.

System Innovators (SI), a division of N. Harris Computer Corporation, is pleased to announce that Cook County, Ill. has expanded the use of iNovah’s Enterprise Revenue Management (ERM) solution to the County Clerk’s Office: Bureau of Vital Records to modernize payments and revenue management. The Clerk’s Office is one of five County agencies leveraging the benefits of iNovah’s centralized “Pay, Consolidate, Manage” approach. Cook County departments trusting iNovah include: Department of Revenue, Clerk of the Circuit Court, Clerk’s Office, Sheriff’s Department, and Health and Hospital Systems (CCHHS).

As a client since 2018, the Clerk’s Office initially implemented iNovah to replace manual processes and gain efficiencies in cashiering and collection of payments. The extension of iNovah to the Bureau of Vital Records enables the Clerk’s Office to accept payments at six additional locations around the County. The iNovah solution will provide citizens the ability to pay for services like birth and death certificates, marriage licenses, business registration and notary services, while also delivering full reporting capabilities to County administrators.

The modernization of the Bureau of Vital Records’ payments and revenue management provides a comprehensive audit trail with real-time reporting and reconciliation for any office connected to the system. With iNovah, the County now has the ability to streamline receipting, automate refund payments, and eliminate paper intensive financial processes and duplicate receipts.

“System Innovators’ continued commitment to their clients along with iNovah’s already proven success motivated the County to expand iNovah further across our agencies. We look forward to full connectivity throughout our offices and the ability to better manage payments through one central system,” stated Byron Steele, Deputy Clerk of Vital Records.

The expansion of iNovah will bring the County many immediate benefits including the ability to take a variety of payments, perform real-time account lookups, and run customizable reports, all while providing a 360-degree view of revenue for complete business intelligence.

“System Innovators is excited to grow our partnership with the Cook County Clerk’s Office,” stated Jeff Sumner, Executive Vice President, System Innovators. “Having one system of record to accept and manage payments will enable the County to streamline revenue management procedures and provide greater payment choice to customers. We look forward to providing the Clerk’s Office with the tools they need to become more efficient and best serve their citizens.”

About System Innovators
With over 40 years serving local government, System Innovators’ single point of focus is to provide payment and enterprise revenue management solutions for government. This public sector focus has attracted and retained the trust of over 110 governments across North America who rely on iNovah, including 22 of the 50 largest U.S. Cities and six of the 20 largest U.S. Counties.

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