System Innovators is pleased to announce that Crow Wing County, MN is Live with a custom real-time integration to Tyler iasWorld, the County’s new tax system. The new iNovah integration comes as the County upgrades their previous system and use of batch billing imports to gain instant, modern management of payments with Tyler iasWorld. iNovah will create real-time payment inquiry and updates in sync with the County’s tax software system, providing Crow Wing County with centralized revenue management for all tax payments.
System Innovators (SI), a division of N. Harris Computer Corporation, is pleased to announce that San Diego County, California has selected the iNovah Enterprise Revenue Management (ERM) solution along with its eCommerce capabilities. Home to over three million people, San Diego County is the fifth largest county in the United States. They join thirteen other California clients, including the City of San Jose, the City of Long Beach, and the City of Anaheim, in utilizing iNovah as their one source for the truth in enterprise revenue management.
iNovah will initially be implemented in four departments, including the San Diego County Department of Revenue and Recovery, the Office of Vital Records and Statistics, the Clerk of the Board of Supervisors and the San Diego County Library. System Innovators’ unique configuration and integration capabilities will allow each department to use iNovah specific to their needs, with interfaces to their systems of records to support business processes. In the Office of Revenue and Recovery, the payment system will be seamlessly integrated with the current case and collection system to take restitution payments for the County, while the Library and Clerk of the Board of Supervisors will accept payments and fees across several locations.
“We are pleased that System Innovators’ iNovah platform will provide San Diego County the ability to navigate through a single system to process payments and access account information. With the elimination of manual payment systems and the availability of new payment options, San Diego County will streamline operations, while providing real-time reports and audit of payments,” Senior Accountant, County of San Diego Office of Revenue and Recovery.
The implementation of iNovah will greatly improve San Diego County’s customers’ payment capabilities, providing more flexibility and ease of use for over-the-counter payments as well as online payments. The County will have added phone payment capabilities including the ability to accept payments over the phone, arrange payment plans and set up recurring payment plans for customers wishing to pay by bank account or credit card. With this solution, County customer service agents will also have the ability to take payments and set up payment plans at the counter, as well as scan and remotely deposit checks into their bank.
“We are very pleased to be working with the County of San Diego and welcome them into the System Innovators family. The County’s vision for an enterprise approach to revenue management is completely aligned with our focus and solutions. With the implementation of iNovah, the County will gain additional revenue controls while streamlining and standardizing payment processes across each of their participating departments,” Greg Whitnell, Vice President, System Innovators.
About System Innovators
With over 39 years serving local government, System Innovators’ single point of focus is to provide payment and enterprise revenue management solutions for governments. This public sector focus has attracted and retained the trust of over 120 governments across North America who are live on iNovah, including 22 of the 50 largest U.S. Cities and 6 of the 20 largest U.S. counties.
System Innovators is pleased to announce that the City of Albuquerque has expanded their payment capabilities with iCart. In conjunction with System Innovators and CyberSource, the City has added the ability for City customers to pay online using electronic checks. The City of Albuquerque’s new payment capabilities will provide customers a lower cost alternative to traditional credit card payments, allowing customers payment choice. As a result of the expansion of iCart, the City expects to see an increase in the number of online payments and overall customer satisfaction among Albuquerque citizens.
System Innovators looks forward to continuing to serve the City of Albuquerque now into the future.
Save the Date!
Southwest Regional User Group | April 9, 2019 | Phoenix, AZ
The System Innovators team is excited to announce our upcoming Southwest U.S. Regional User Group! This event will provide a forum for our Southwest regional clients to connect with their neighbors and hear how similarly situated governments are best utilizing iNovah. We’ll explore products and services, helping you learn how to maximize your investment and increase efficiency within your government. Join us on April 9th to network, share experiences and exchange resources with your peers.
Our offices will be closed on Monday, February 18, 2019 in observance of Presidents’ Day.
Normal office hours will resume on Tuesday, February 19, 2019.
Questions or concerns about iNovah?
Please contact our support team at 1.800.963.5000 x2 or firstname.lastname@example.org.
Thank you for being a valued System Innovators client and Happy Presidents’ Day!
New Castle County, Delaware joins more than 20 iNovah clients that have adopted integrated chip card payments since the credit card liability shift in 2015. Using iNovah’s integrated card solution, New Castle County cashiers are able to remain in iNovah, System Innovators’ centralized cashiering solution, for all payment processing and reporting. iNovah’s integrated credit card processing eliminates the manual entry of credit card information, reducing customer payment times and eliminating avoidable errors.
The County has also reduced their liability for fraudulent transactions through iNovah’s certified EMV solution as required by the payment card brands. In addition, County Customers can now pay using their digital mobile wallets such as: Apple Pay, Google Pay and contactless payment methods.
System Innovators looks forward to providing New Castle County with superior service and the most current payment solutions available for many years to come.
The City of Boston, MA has joined the growing number of iNovah clients accepting chip card payments. Home to a population nearing 700,000 people, the City of Boston has experienced a rise in customer demand of new payment options, along with a growing need for highly secure payment processing. With System Innovators’ integrated card solution, the City will gain payment security while maintaining full connectivity to iNovah across 16 departments, as cashiers are able to remain in iNovah for all payment processing and reporting.
The City’s new integrated card processing abilities will eliminate the manual entry of credit card information, reducing customer payment times and eliminating avoidable errors for staff. The iNovah card solution will also improve government/citizen relations by providing customers the freedom of payment choice through the acceptance of cards embedded with chip and PIN technology, contactless payments, mobile digital wallet, debit, credit and cash payments. Through the implementation of chip card technology, the organization will realize many immediate benefits including increased fraud protection, greater operational efficiency and secure transactions.
System Innovators looks forward to supporting the City of Boston with the most up-to-date revenue management technology for many years to come.
System Innovators (SI) is pleased to announce that the City of Long Beach, an SI client since 1999, has successfully integrated the iNovah Enterprise Revenue Management (ERM) solution with their credit card processor, KUBRA. The new KUBRA interface will enable integrated credit card processing through iNovah, allowing cashiers to quickly process credit card payments and iNovah to automatically capture authorization information within the transaction. iNovah is a PCI PA-DSS validated payment application and is currently used across the City’s Financial Management department to take and process credit card payments. With their new iNovah integration, the City of Long Beach will gain efficiencies and improve payment security for their citizens and the organization. System Innovators looks forward to a continued partnership with the City for many years to come.
The City of Independence, MO has taken a step forward in payment security with System Innovators’ iNovah integrated EMV solution. The City has successfully implemented chip card capabilities with Elavon’s EMV Simplify, while maintaining full connectivity to the iNovah Enterprise Revenue Management hub. With the integrated solution, cashiers are able to remain in iNovah for all payments and reporting. iNovah’s integrated card processing eliminates the manual entry of credit card information, reducing customer payment times and eliminating avoidable errors.
Through the addition of chip card capabilities, the City has also reduced their liability for fraudulent transactions through iNovah’s certified EMV solution as required by the payment card brands. City customers have now gained increased payment flexibility, including the ability to pay using digital mobile wallets through options such as: Apple Pay, Google Pay and contactless payment methods.
System Innovators looks forward to an enduring relationship with the City of Independence for many years to come.
System Innovators is pleased to partner with the City of Kent, Washington to provide comprehensive enterprise-wide revenue management. The City has signed on to replace its existing cashiering platform with iNovah, System Innovators’ highly-trusted ERM solution. The iNovah solution will seamlessly integrate with Kent’s existing systems, helping the City realize its goal for one centralized hub for all revenue and reporting. Through iNovah’s ability to take omni-channel payments with centralized revenue management, the City of Kent will be up-to-date in providing modern payment options to its customers. iNovah’s payment solution will future-proof the City, as they have the ability to add additional payment channels to meet customer demands now into the future. System Innovators looks forward to a strong and enduring relationship with the City of Kent.