System Innovators (SI), a division of N. Harris Computer Corporation, is pleased to partner with the City of Baltimore, Maryland to modernize payments and revenue management through the iNovah Enterprise Revenue Management hub. Home to nearly 700,000 citizens, the City of Baltimore is the 29th largest City in the U.S. They join 21 of the 50 largest cities in the nation that utilize iNovah as their one source for the truth in revenue management.

The Department of Finance, Bureau of Revenue Collections processes nearly 400,000 transactions annually at their in-person cashiering stations, and handles large volumes of payments online and through mail. The Bureau of Revenue Collections currently serves customers through 10 cashiering walk-up stations, accepting over 100 unique payment types, including: Metered Water, Tax, License Fees, Permits, and Parking Fines. The iNovah Enterprise Revenue Management solution will integrate all revenue collection and management through one centralized hub, enabling the City to manage their large payment volumes with accuracy and ease.

As a client since 1999, the City of Baltimore’s partnership with System Innovators began through SI’s legacy Cashier for Windows solution. This system proved highly reliable for the organization, having largely met or exceeded the City’s operational goals. However, the City recognized that the hardware and software had exceeded its recommended useful life, which prompted them to seek an innovative new solution. The City sought to create better efficiencies in their revenue management processes, as well as take advantage of newer technologies and more modern security features.

Through the use of iNovah, the City of Baltimore will streamline their payment collection processes and improve their overall revenue control. With integrations to their Tax, Utilities, Parking, and Financials systems, they will gain the ability to access payment balances and post updated payment details in real-time. The City’s Lockbox payments will now be imported into iNovah, reducing manual effort and the time required to update systems of record.

The City will benefit from improved reconciliation processes and the use of a scanned check interface, which will allow checks to be electronically deposited to the bank. iNovah will also provide City of Baltimore customers with an improved customer experience, including the ability to pay with secure chip-card payments.

“Our decades of experience with System Innovators’ products and team, along with iNovah’s proven success among our peers, motivated the City to choose iNovah to accomplish our revenue management goals. We look forward to gaining a new centralized system to manage all of our revenue and source systems,” stated Janice Simmons, Chief of the Bureau of Revenue Collections for the City of Baltimore.

The City of Baltimore joins a number of neighboring governments currently benefitting from the use of System Innovators’ iNovah solution, including the District of Columbia, Arlington and Fairfax Counties (VA), and the cities of Boston, Virginia Beach and Newport News.

“System Innovators is excited to bring our latest solutions and best practices to the partnership with the City of Baltimore’s Department of Finance: Bureau of Revenue Collections,” stated Greg Whitnell, Vice President, System Innovators. “The ability to accept and manage payments within one system will enable the City to streamline revenue management procedures and provide greater payment choice to citizens. We look forward to continuing to expand our long-standing relationship with the City, providing the tools they need to become more efficient and better serve their customers.”

System Innovators (SI) is pleased to announce that the Arizona Department of Revenue, an SI client since 1996, will integrate the iNovah Enterprise Revenue Management (ERM) solution with their current credit card processor, Point & Pay. The new Point&Pay interface will enable integrated credit card processing through iNovah, allowing cashiers to quickly process credit card payments and iNovah to automatically capture authorization information within the transaction. iNovah is a PCI PA-DSS validated payment application and is currently used across the Department of Revenue to manage tax and permitting revenue. With new iNovah integration, the Arizona Department of Revenue will gain many efficiencies, including the ability to track, manage and report on payments in real-time. System Innovators looks forward to a continued partnership with the state of Arizona for many years to come.

System Innovators is pleased to announce that Fresno County, CA has expanded their use of the iNovah Enterprise Revenue Management (ERM) solution to a new department. Home to nearly one million citizens, the County is one of thirteen iNovah clients in the state of California. With the new expansion, the Fresno County Department of Agriculture will join their fellow Fresno County iNovah users, the Department of Public Health and the Department of the Auditor-Controller/Treasurer-Tax Collector, in gaining the benefits of enterprise-wide revenue management.

iNovah delivers the County a fully-integrated, centralized solution for cashiering and enterprise revenue management, including auditing, reporting, reconciliation and enhanced revenue controls.

Fresno County has trusted System Innovators for its cashiering and revenue management needs since 2009. The addition of iNovah to a third department will enable County staff to eliminate manual entry challenges and consolidate reporting across all three departments, decreasing errors and increasing operational efficiencies. iNovah will also allow the County to centrally administer payments types, offices, tenders and user setup.

iNovah ERM has been designed to allow organizations to quickly add new business units, departments and offices, extending any integration to new users. This provides greater economies of scale for revenue managers and provides one source for the truth to all departments.

System Innovators looks forward to an enduring relationship with Fresno County for many years to come.

Tacoma Public Utilities has joined the growing number of iNovah clients accepting chip card payments, decreasing their risk for fraud and increasing customer payment choice. With iNovah’s integrated card solution, the Tacoma, WA-based utilities organization will implement chip card capabilities through Elavon’s EMV Simplify, while maintaining full connectivity to the iNovah Enterprise Revenue Management hub. With the integrated solution, cashiers are able to remain in iNovah for all payments and reporting activity.

iNovah’s integrated card processing will eliminate the manual entry of credit card information for the Utilities group, reducing customer payment times and eliminating avoidable errors. Through the addition of chip card capabilities, the organization will reduce their liability for fraudulent transactions through iNovah’s certified EMV solution, as required by the payment card brands. Tacoma Public Utilities’ customers will also gain increased payment flexibility, including the ability to pay using digital mobile wallets through options such as: Apple Pay, Google Pay and contactless payment methods.

System Innovators looks forward to supporting Tacoma Public Utilities with the most up-to-date revenue management technology for many years to come.

The City of Fort Worth is expanding iNovah’s presence in the City with an integration to Accela, the City’s existing permitting system. Serving a population of 874,000 citizens, the City of Fort Worth currently uses iNovah to manage revenue in the Department of Aviation as well as the Department of Financial Services. The Accela interface will accept and handle many types of permits for the City, including Building, Zoning and Development.

With the new iNovah integration, the City of Fort Worth will streamline reporting and create new efficiencies for staff, eliminating the double entry of data and reducing manual entry errors. Customer-facing staff will also see decreased front counter wait times in the permitting departments, increasing productivity and improving overall customer satisfaction. The iNovah/Accela integration will support the City in achieving its long-time goal of full enterprise revenue management and centralized cashiering.

System Innovators (SI), a division of N. Harris Computer Corporation, is pleased to announce that San Diego County, California is Live with the iNovah Enterprise Revenue Management (ERM) solution in the Office of Vital Records and Statistics. The San Diego County Office of Vital Records and Statistics registers all births and deaths in the County of San Diego, as well as assists programs within the Health and Human Services Agency that may require vital records information.The Office’s Go Live is the first of many iNovah implementations as part of county’s large scale project to achieve its goal of centralized enterprise revenue management. Home to over 3.3 million citizens, San Diego County has implemented iNovah to help pay, consolidate and manage all of the Office’s revenue in within one ERM hub. iNovah delivers the county a fully-integrated, centralized solution for cashiering and enterprise revenue management, including auditing, reporting, reconciliation and enhanced revenue controls.

System Innovators looks forward to continuing the relationship with San Diego County to accomplish city-wide centralized cashiering and revenue management.

The seaside city of Huntington Beach, CA has successfully integrated the iNovah Enterprise Revenue Management hub with their current web payment portal to gain “one source for the truth” in city-wide revenue management. The integration has been implemented in the City’s Department of Finance to provide a seamless connection from their web payment portal to CIS Infinity, providing immediate payment activity and account updates. As part of the new integration, the web portal sends completed payments to iNovah, which then posts payment information to the City’s CIS Infinity system in real-time. This simple process will streamline revenue research, reporting, and reconciliation for the City, as well as decrease potential errors made through the manual entry of data. System Innovators looks forward to growing with the City as they continue to move towards their long-time goal of centralized enterprise revenue management.

System Innovators, a division of N. Harris Computer Corporation, is pleased to announce that Hawaii County, Hawaii is now Live with the iNovah Enterprise Revenue Management (ERM) solution in the Department of Finance: Vehicle Registration and Licensing Division. iNovah will span across the division’s five offices, providing one source for the truth for all the Division’s financial needs.

The Big Island joins Hawaiian islands, Kauai and Maui, as part of the System Innovators family, trusting iNovah for their enterprise revenue management needs. With System Innovators’ end-to-end solution, Hawaii County will have the ability to navigate through one single system to process payments and access account information.

iNovah is expected to process a receipt volume of over 200,000 annually for Hawaii County. The iNovah system will handle driver license renewals, State IDs, motor vehicle license plates and registration, as well as smaller licensing needs within the County.

Prior to implementation, the Vehicle Registration and Licensing Division conducted all financial transactions by hand through the use of cash registers and manual entry of data. The iNovah modernization project eliminates manual entry challenges and consolidates reporting across all five offices, decreasing errors and increasing operational efficiencies. iNovah will also allow the County to centrally administer payments types, offices, tenders and user setup.

“We are happy to have successfully implemented iNovah in the Department of Finance: Vehicle Registration and Licensing Division. iNovah simplifies our revenue management by providing one central place for processing payments and account information, all in real-time. Our team is looking forward to the long-term benefits and efficiencies we will gain with iNovah,” commented Naomi O’Dell, VRL Administrator, Hawaii County.

iNovah delivers the County a fully-integrated, centralized solution for cashiering and enterprise revenue management, including auditing, reporting, reconciliation and enhanced revenue controls.

“It was our pleasure to partner with Hawaii County to achieve this great milestone. We would like to thank the County’s staff for their efforts in making the iNovah implementation project a huge success,” stated Greg Whitnell, System Innovators Vice President of Sales and Marketing. “System Innovators is committed to delivering the latest knowledge and expertise to optimize the County’s use of iNovah as a cashiering and ERM hub.”

About System Innovators

With over 39 years serving local government, System Innovators’ single point of focus is to provide payment and enterprise revenue management solutions for governments. This public sector focus has attracted and retained the trust of over 120 governments across North America who are live on iNovah, including 22 of the 50 largest U.S. Cities and 6 of the 20 largest U.S. counties.

System Innovators (SI), a division of N. Harris Computer Corporation, is pleased to partner with Washington’s sixth largest city, the City of Kent, to modernize payments and revenue management with the iNovah hub. The iNovah Enterprise Revenue Management (ERM) system will replace the city’s existing cashiering solution, and provide the City of Kent with one central place to manage all payment channels and enterprise revenue activity.

The City’s existing point of sale solution is at its end of life and no longer supported by the vendor. As a result, the organization needed a reliable and scalable solution to meet its functional needs and best serve its citizens. After evaluation, City of Kent found that System Innovators’ iNovah solution fulfills the entirety of its IT and Finance requirements.

iNovah’s demonstrated quality, reliability, and scalability earned selection for Kent’s revenue management needs. The program’s ease of use by city staff and residents, along with its interoperability to key systems within the City, empowers a fully connected financial solution for the organization. The open application programming interface allows the city to integrate iNovah with other systems, helping the City realize its goal for one centralized hub for all revenue and reporting.

“The City of Kent will leverage the scalability and interfaces of iNovah to provide both front counter point of sale and online payment services to City residents, while also streamlining City staff processes,” stated Annette Pape, City of Kent IT Project Manager.

Through iNovah’s ability to take omni-channel payments with centralized revenue management, the City of Kent will be up-to-date in providing modern payment options to its customers. The payment solution will future-proof the City, as they have the ability to add additional payment channels to meet customer demands now into the future.

iNovah has integrated over 700 times to government systems from “animals to zoning.” Additionally, iNovah is a PCI PA-DSS validated solution, allowing the city to come into full Payment Card Industry (PCI) compliance. The one source for the truth solution will enable the completion of several projects that are dependent on a POS system with an open Application Programming Interface.

“System Innovators looks forward to the relationship with the City of Kent and will continue to work closely as a dedicated vendor to deliver a robust solution to serve the city’s needs for years to come,” stated Jeff Sumner, Executive Vice President, System Innovators.

About System Innovators

With over 39 years serving local government, System Innovators’ single point of focus is to provide centralized cashiering and enterprise revenue management solutions for government, by government. This public sector focus has attracted and retained over 120 governments across North America who are live on iNovah, including 22 of the 50 largest U.S. Cities such as Seattle, Washington and Phoenix, Arizona.

System Innovators is pleased to announce that long-time SI client, Turlock Irrigation District, will upgrade their current stored procedure-based interface to iNovah’s real-time web service interface. An SI customer since 1999, the central California water and power provider serves a population of over 72,000. The addition of real-time capabilities will modernize the management of payments and reporting for the utility group.

The new real-time interface will provide account lookup, account inquiry, payment submission and payment void functionalities for Turlock Irrigation District. It will also modify the District’s current iNovah solution to support a new account number format for the Utility’s electric service payments. iNovah’s real-time interface will be used in all departments across the organization, providing Turlock Irrigation District with efficient, real-time payment processing and reporting