The City of Fort Worth is continuing its movement towards a single city-wide revenue management solution with a new iNovah integration. With this interface, System Innovators and the City of Fort Worth have teamed up to make it more convenient for customers and staff to track payment activity.

The new integration allows iNovah to seamlessly connect to the City’s Accela permitting system, reducing time-consuming manual processing and reconciliation. Customers can now make a payment and the transaction immediately posts against their balance – without any extra steps required. This welcomed automation will help customers avoid late fees or other penalties that can stem from delayed system updates.

Similarly, City staff can access payments and run reports with the most current information available. All permit-related transactions and revenue processed through iNovah will be instantly updated in the system of record, helping Fort Worth achieve optimal financial research and reporting. The new integration also increases the City’s revenue controls. Additional revenue workflows and functions are now centralized in the City’s iNovah platform for a more streamlined approach.

The City of Fort Worth trusts iNovah as its hub for revenue management in five major departments across the organization, including the Departments of Financial Management, Development Services, Taxes, Aviation and Police. This exciting iNovah/Accela integration is another step forward in the City’s long-time goal of achieving full enterprise revenue management.