The City of Anaheim, Calif. is streamlining revenue management with the expansion of iNovah through a new custom interface. The City is live with an iNovah integration to their new Accela permitting system to simplify payments and enhance the customer experience.

This new integration seamlessly links the iNovah platform with the City’s Accela system, offering real-time payment updates and automatic retrieval of customer account information. The interface will handle a variety of permits for the City, including services in the Departments of Planning and Building, Public Works, and Fire and Rescue. By allowing permit payments to be managed and instantly updated between the systems, the custom-built interface helps the City of Anaheim streamline reporting and increase operational intelligence. It also creates new efficiencies for City staff by eliminating the double entry of data, thus reducing errors that can come with manual entry. With only one place to accept and manage payments, the customer-facing team can also serve constituents faster with shorter wait times and up-to-date payment information.

Serving a population of 340,000 citizens, Anaheim uses iNovah to manage revenue from across the City in one central platform, connecting with back-office systems to simplify payments, audits, reconciliation and reporting. This new addition is another step in simplifying the revenue management process to provide superior service across the City of Anaheim.