The City of Garland, TX is decreasing lines at the counter and saving customer service agents’ valuable time with a new iNovah integration in the City’s Utilities Department.

After recently transitioning to Advanced Utility Systems’ CIS Infinity solution, the Garland Utilities Department is implementing a new iNovah / CIS Infinity integration to simplify their payment processes and gain real-time payment updates. The connection will enable customer service agents to quickly look-up account information, accept a payment, and instantly post the transaction to the CIS Infinity source system – all without ever having to leave the iNovah application.

Remaining in one platform will also save staff time and eliminate the double entry of data, decreasing potential errors and improving the City’s overall payment processing times. With only one screen to navigate for all payment, research and reporting activity, the iNovah / CIS Infiinity integration is streamlining the City’s revenue management.