The City of Fort Worth, TX, is expanding their ability to streamline revenue management and payment security for customer purchases with a new iNovah interface in the Department of Development Services. The City’s iNovah “hub” will integrate to its existing Zoom IVR system to achieve fully-integrated, secure phone payments.

With the iNovah / Zoom integration, customer service agents can pause phone recordings while accepting customers’ credit card information during a payment. Then, using the City’s API, iNovah will resume the call recording and complete the transaction, all while maximizing iNovah’s core benefits of real-time research, reporting and reconciliation of City revenue.

This integration will help ensure customer credit card information is protected for a safer, more secure transaction.