System Innovators’ long-time client, the City of Fort Worth, TX, is streamlining revenue management and payment security for customer purchases in the City’s Department of Development Services. The City’s iNovah “hub” will integrate to its existing Zoom IVR system to achieve fully-integrated, secure phone payments.
With the new iNovah / Zoom integration, customer service agents can pause phone recordings while accepting customers’ credit card information during a payment. Then, using the City’s API, iNovah will resume the call recording and complete the transaction, all while maximizing iNovah’s core benefits of real-time research, reporting and reconciliation of City revenue.
This integration will help ensure customer credit card information is protected for a safer, more secure transaction.
About the City of Fort Worth
The City of Fort Worth, TX is the 13th largest city in the United States and a large part of the Dallas metropolitan area – the no. one tourist destination in Texas. The area welcomes more than 9.4 million visitors annually and is well-known for its bustling business and entertainment offerings. In just a few short days, one can enjoy a variety of experiences – from NASCAR racing to rodeos, renowned museums to cowboy cuisine, biking and boutique shopping. The City of Fort Worth is also home to several nationally-ranked educational institutions and many multinational corporations including Lockheed Martin, American Airlines, XTO Energy and Pier 1 Imports.