The City of Fort Worth, TX, is expanding their ability to streamline revenue management and payment security for customer purchases with a new iNovah interface in the Department of Development Services. The City’s iNovah “hub” will integrate to its existing Zoom IVR system to achieve fully-integrated, secure phone payments.
With the iNovah / Zoom integration, customer service agents can pause phone recordings while accepting customers’ credit card information during a payment. Then, using the City’s API, iNovah will resume the call recording and complete the transaction, all while maximizing iNovah’s core benefits of real-time research, reporting and reconciliation of City revenue.
This integration will help ensure customer credit card information is protected for a safer, more secure transaction.
About the City of Fort Worth
The City of Fort Worth, TX is the 13th largest city in the United States and a large part of the Dallas metropolitan area – the number one tourist destination in Texas. The DFW area welcomes more than 9.4 million visitors annually and is well-known for its bustling business and entertainment offerings. In just a few short days, one can enjoy a variety of experiences in Fort Worth – from NASCAR racing to rodeos, to renowned museums, cowboy cuisine and boutique shopping. The City of Fort Worth is also a booming metropolis, as it’s home to several nationally-ranked educational institutions and many multinational corporations including Lockheed Martin, American Airlines, XTO Energy and Pier 1 Imports.