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News & Events

The City of Fort Worth Introduces Custom iNovah Integration for Seamless Payments through City’s IVR System.

Posted on February 7, 2020 by Ken Urquhart

The City of Fort Worth, TX, is expanding their ability to streamline revenue management and payment security for customer purchases with a new iNovah interface in the Department of Development Services. The City’s iNovah “hub” will integrate to its existing Zoom IVR system to achieve fully-integrated, secure phone payments.

With the iNovah / Zoom integration, customer service agents can pause phone recordings while accepting customers’ credit card information during a payment. Then, using the City’s API, iNovah will resume the call recording and complete the transaction, all while maximizing iNovah’s core benefits of real-time research, reporting and reconciliation of City revenue.

This integration will help ensure customer credit card information is protected for a safer, more secure transaction.

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