System Innovators is pleased to announce that utility provider, NiSource, has expanded their use of iNovah Enterprise Revenue Management (ERM) Solution to a new office. Serving nearly 4 million customers, NiSource provides natural gas and electric services across seven U.S. states. With the expansion, iNovah is now implemented in three NiSource locations.
iNovah ERM has been designed to allow organizations to quickly add new business units, departments and offices, extending any integration to new users. This provides greater economies of scale for revenue managers and provides one source for the truth to all offices.
NiSource has trusted System Innovators for its cashiering and revenue management needs since 2010. The addition of iNovah to a third office will enable staff to process and track high volume mail payments in real-time, saving time and creating new efficiencies.
iNovah replaces the office’s outdated cashiering and collection component with an interface that permits iNovah to become the hub for all revenue collection. The fully-configurable iNovah software is integrated with NiSource’s current source systems, Creditron and Omnia, to streamline the organization’s revenue management into one single solution.
System Innovators looks forward to an enduring relationship with NiSource for many years to come.