Why do I need iNovah when all payment collection activities are outsourced?

When payment collections are outsourced, iNovah is the gateway between collection agents and your accounting systems.  By importing transaction files into iNovah instead of customer and accounting systems, additional payment details are stored in a centrally accessible database for queries, reporting, research and audit.  Tools are provided to correct posting errors with automatic updates to affected systems.  Deposit records can be created to match agent deposits and accountability is improved.